Shipping & Return Policy

Effective Date: October 29, 2025

At TeeBold, we understand that receiving your fitness apparel quickly and ensuring your complete satisfaction are paramount to your experience. This comprehensive policy outlines our shipping procedures, delivery commitments, and return processes to ensure transparency and clarity in every transaction.

SHIPPING POLICY

Production Timeline

Every TeeBold t-shirt is crafted exclusively for you through our print-on-demand process. This personalized approach ensures fresh production and reduces waste while delivering the highest quality fitness apparel.

Standard Production Time: 2-5 business days

Business Days Definition: Monday through Friday, excluding United States federal holidays and observances

Production Process Includes:

  • Design preparation and quality verification

  • Premium printing using direct-to-garment technology

  • Quality inspection and assurance

  • Packaging and preparation for shipment

Shipping Coverage and Delivery

Service Area: TeeBold proudly serves customers throughout the United States, including all 50 states and U.S. territories.

Shipping Timeframes:

  • Standard Shipping: 3-7 business days after production completion

  • Total Estimated Delivery: 5-12 business days from order placement

  • Express Options: Currently under development for future availability

Delivery Estimates Include:

  • Continental United States: 5-10 business days

  • Alaska and Hawaii: 7-12 business days

  • U.S. Territories: 10-14 business days

Shipping Rates and Calculation

Shipping costs are calculated transparently at checkout based on:

  • Delivery location and distance from fulfillment center

  • Order weight and dimensions

  • Current carrier rates

  • Any applicable promotional offers

Free Shipping Promotions: Periodically offered on qualifying orders. Subscribe to our newsletter for exclusive shipping offers.

Order Tracking and Monitoring

Tracking Information Provision:
 Upon shipment, you will receive a comprehensive confirmation email containing:

  • Your unique tracking number

  • Direct link to carrier tracking page

  • Estimated delivery date

  • Instructions for delivery management

Tracking Activation: Please allow 24-48 hours for tracking information to populate in carrier systems.

Delivery Confirmation: Signature may be required for high-value orders at carrier discretion.

Shipping Carriers and Partners

TeeBold partners with reputable national carriers including:

  • United States Postal Service (USPS)

  • FedEx

  • UPS

  • Regional delivery partners

Selection is optimized for fastest delivery to your location.

Important Shipping Considerations

Address Accuracy: Please verify shipping address accuracy before order completion. We cannot modify addresses after production begins.

Delivery Delays: While rare, delays may occur due to:

  • Weather events and natural disasters

  • Carrier capacity constraints

  • Peak season volumes

  • Unforeseen circumstances

Package Security: Upon carrier acceptance, risk of loss transfers to purchasers. Consider requiring signatures for valuable orders.

P.O. Boxes: We ship to P.O. Boxes via USPS only. FedEx and UPS require physical addresses.

Military Addresses: We proudly ship to APO/FPO/DPO addresses. Allow additional 2-3 days for delivery.

RETURN & EXCHANGE POLICY

Our Quality Commitment

TeeBold stands behind every product we create. Your satisfaction drives our commitment to excellence in both product quality and customer service.

Return Eligibility Criteria

Due to the custom nature of print-on-demand products, returns are accepted under specific circumstances:

Eligible for Return/Exchange:

  • Manufacturing defects or quality issues

  • Incorrect item received

  • Damaged during shipping

  • Significant print errors or misalignment

Not Eligible for Return/Exchange:

  • Incorrect size ordered (please consult size guide)

  • Buyer's remorse or changed preferences

  • Minor variations within production tolerances

  • Items worn, washed, or altered

  • Orders older than 30 days from delivery

Return Process and Procedures

Step 1: Initiate Return Request
 Contact our customer service within 15 days of delivery:

  • Email: support@teebold.com

  • Subject Line: Return Request - Order #[Your Order Number]

Step 2: Provide Required Documentation
 Include in your communication:

  • Order number and purchase date

  • Detailed description of issue

  • Clear photographs showing the concern

  • Preferred resolution (replacement or refund)

Step 3: Receive Return Authorization
 Our team will review your request within 24-48 hours and provide:

  • Return authorization number

  • Prepaid shipping label (for qualified returns)

  • Instructions for return shipment

Step 4: Ship Return Item
 Package item securely and ship within 7 days of authorization

Step 5: Resolution Processing
 Upon receipt and inspection:

  • Replacements ship within 3-5 business days

  • Refunds process within 5-7 business days

Exchange Guidelines

Size Exchanges:

  • One-time courtesy exchange within 30 days

  • Item must be unworn and unwashed

  • Customer covers return shipping

  • TeeBold covers replacement shipping

Design Exchanges:
 Not available due to custom production nature

Refund Policy

Refund Eligibility:
 Refunds are issued for:

  • Verified quality defects

  • Incorrect items shipped

  • Orders not received within reasonable timeframe

  • Duplicate orders placed in error

Refund Processing:

  • Original payment method credited

  • Processing time: 5-7 business days

  • Bank posting time: Additional 3-5 business days

  • Notification email upon processing

Partial Refunds:
 May be offered for minor issues not requiring return

Damaged or Defective Items

If your TeeBold apparel arrives with defects:

Immediate Action Required:
 Document damage before wearing or washing

Fast-Track Resolution:
 Priority handling for quality issues with resolution within 48 hours

No Return Necessary:
 Keep the item - we'll send a replacement immediately upon verification

Customer Service Excellence

Support Availability:

  • Monday-Friday: 9:00 AM - 6:00 PM EST

  • Saturday: 10:00 AM - 4:00 PM EST

  • Response Time: Within 24 business hours

Multiple Contact Channels:

  • Email: support@teebold.com

Policy Updates and Modifications

This policy may be updated to reflect operational improvements or regulatory requirements. Updates become effective immediately upon posting. Continued use of our services constitutes acceptance of current policies.